Frequently Asked Questions
 

General Questions

 

Cancellation Policy

At least 12 hours advance notice is required when cancelling or rescheduling an appointment in order to avoid being charged for your session.  Any changes made with less than 12 hours notice will result in the following fee being charged to the credit card you have on file.

Cancelling or rescheduling In-Office or Distance sessions: 25% fee

Cancelling or rescheduling Mobile sessions: 50% fee

No Shows: 50% fee

Read the full policy here.

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Confidentiality

Both the information you provide and the work done during your sessions will remain confidential under HIPAA regulations.

HIPAA Guidelines

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Confirmation and Reminder Emails

You will receive a confirmation email immediately after scheduling your appointment.  A reminder email will be sent to you 24 hours prior to your session, with a second reminder email for Distance Energy Healing sessions sent 2 hours prior.  

Please add scheduling@acuityscheduling.com to your safe sender list to ensure these emails arrive in your inbox.

If you did not receive a confirmation email, check your spam folder to make sure it did not end up there.  If you still don't see it, please call or text 678-621-2378 to verify your appointment.

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First-Time Clients

Please arrive a few minutes early to fill out the brief intake form.

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When is payment due?

Payment is due at time of service.  In some cases, you may be asked to pay a deposit or the full amount when you schedule your appointment online. You may choose to pay in advance at the time of scheduling or by using the "Pay for Appointment" link in your confirmation and reminder emails.  For Mobile or In-Office appointments, you can also pay in person at the time of your appointment.

What types of payment are accepted?

For online payments, all major credit cards and PayPal are accepted.  

For payments in person, cash and all major credit cards are accepted.

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​Referral Rewards

Refer someone for any healing session and receive $20 of your next session!

After your referrals have completed their first paid session, you will receive an email with a Coupon Code.  Use this code when scheduling your next appointment to get your $20 reward.  There is no limit to the number of people you can refer.

*Referral rewards may only be redeemed for individual sessions; not available for sessions purchased as part of a package.

*Only one referral reward may be redeemed per appointment scheduled.

*Referral rewards may not be combined with other offers.

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Massage & Bodywork

No Pain, No Gain?  No Way!

Massage does not have to hurt to help!  If you experience any pain or discomfort during the session, please let me know immediately so I can adjust the pressure to your level of comfort.  Too much pressure can cause a muscle to spasm in order to protect itself.  It is better to ease into a muscle, allowing it to relax, rather than forcing into it, causing it to spasm.

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Draping

Massage therapy is solely therapeutic in nature.  Draping will be used at all times during the session, and only the area being addressed will be uncovered.  

There are only two exceptions to the massage draping rule, both of which require you to be fully clothed: Chair Massage and Sports Massage.  During a Sports Massage, you will need to wear loose-fitting athletic attire.  For a chair massage, you will need to wear comfortable clothing.

Recipients of Jin Shin Jyutsu, Reflexology, and Reiki sessions remain fully clothed, except for shoes, so draping is not required for these services.

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How should I prepare for my session?

It is best to be sufficiently hydrated prior to your massage so your muscles will accept the work more readily.  There is a public restroom onsite to use before your session begins.

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Insurance

I do not accept health insurance at this time.  For massage services, I can provide you with a detailed report of what we worked on.  Some insurance companies may accept this and provide reimbursement directly to you, however I cannot make any guarantees.  

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Tipping

Tipping is always appreciated but never expected.  On average, clients tip about $10-$20 per hour.  Others choose not to tip because they see it more as a healthcare expense.  Either option is appropriate.

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What should I wear?

For Jin Shin Jyutsu, Reiki, and Reflexology, where comfortable clothing so you can relax during your session.  For Sports Massage, loose-fitting athletic attire is best.  For traditional massage, which involves being draped with a sheet and blanket, you are asked to undress to your comfort level.  For most clients this means keeping their underwear on.

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Energy Healing Services

How should I prepare for my session?

A good night's sleep and adequate hydration are important.  Make sure you drink plenty of water leading up to your appointment, and have water available to drink during your session.  This will allow your body to more easily process the release of any imbalances found.

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What communications options do you use?

Distance Energy Healing sessions are done via Skype, Phone, or Email.  You can call or text the number listed above, or email if you have any questions.

In-Office sessions are also available.

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Timing for Live Distance Sessions

If you selected Skype (kristian.googe) or phone (678-621-2378), it is your responsibility to call at the scheduled time.  If you selected Zoom, you must be ready to join the meeting at the scheduled time.  A link to the meeting will be provided in all confirmation and reminder emails.  Please be punctual in order to guarantee you get the full benefit of the time you've reserved.  If I have not heard from you within the first 5 minutes, and if I have your contact information, I will call you via your preferred method.

If this is your first time using Zoom, please allow yourself enough time to download the app before your session is scheduled to begin.

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In-Office Services

Location

My office is located inside Salons by JC:

245 Newnan Crossing Bypass

Newnan, GA 30265

Salons by JC is across the street from Ashley Park, in the Target Shopping Center.  We are next to Dollar Tree on the side of the building closest to BJ's Warehouse.  Salons by JC is NOT affiliated with JC Penney.

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Timing

Please be prompt to ensure you receive the full benefit of the time you've reserved.  Late arrivals may result in the length of your session being shortened to accommodate those who have reserved time after you.

If this is your first session, please arrive a few minutes early to fill out a brief intake and consent form.

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Appointments outside of regular salon hours

The salon is open Tuesday - Friday from 9am - 6pm and Saturday from 9am to 5pm.  If your appointment is outside these hours, the doors will be locked.  You will need to use the callbox located next to the door.  Use the arrow keys to scroll down until you find my name ("Kristian G") and hit the "Call" button.  This will allow me to unlock the door for you to enter.  

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Mobile Services

How far do you travel?

At this time, I do not travel beyond a 15 mile radius from my office.

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Timing

I typically arrive between 10-15 minutes BEFORE your appointment is scheduled to begin in order to set up the massage table.  Please be present at that time.  Any delays in setting up due to your not being home at the agreed upon time may result in the length of your session being shortened.

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Why are the rates different from the In-Office services?

Because of the added set-up and travel time associated with mobile massage, a travel fee of $20 has been added to the cost of each session.  

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© 2017 Vitality Wellness by Kris, LLC

Terms & Conditions + Privacy Policy

Disclaimer: Services provided, whether in person or by proxy, are not a substitute for medical care.  Information provided on this website is not intended as medical advice and should not be used for medical diagnosis or treatment.  Neither Kristian nor Vitality Wellness by Kris, LLC make any claims as to healing or recovery from any service and no guarantee is made towards validity.  Information provided is not intended to create any physician-patient relationship, nor should it be considered a replacement for consultation with a healthcare professional.  If you have questions or concerns about your health, please contact your healthcare provider.