Frequently Asked Questions

General Questions

Cancellation Policy


At least 12 hours advance notice is required when cancelling or rescheduling an appointment in order to avoid being charged for your session. Any changes made with less than 12 hours notice will result in the following fee being charged to the credit card you have on file. Cancelling or rescheduling: 25% fee No-Shows: 50% fee Three No-Shows in a 12 month period will result in your no longer being able to schedule an appointment. Read the full policy here.




Confidentiality


Both the information you provide and the work done during your sessions will remain confidential under HIPAA regulations. HIPAA Guidelines




Confirmation and Reminder Emails


You will receive a confirmation email immediately after scheduling your appointment. A reminder email will be sent to you 24 hours prior to your session, with a second reminder email for Distance Energy Healing sessions sent 2 hours prior. Please add scheduling@acuityscheduling.com and kristian@yourpathtovitality.com to your contacts and your safe sender list to ensure these emails arrive in your inbox. If you did not receive a confirmation email, check your spam folder to make sure it did not end up there. If you still don't see it, please call or text 678-621-2378 to verify your appointment.




First-Time Clients


Please arrive a few minutes early to fill out the brief intake form. To save time you can download the form and fill it out ahead of time. Just bring it with you when you come in. You may also choose to upload it. In all of your confirmation and reminder emails, there will be a green button near the bottom of the email labelled "Edit Forms". Clicking that link will take you to the form you filled out when you scheduled your session online, and you will have the option of uploading the completed document there. *Please note, you may not be able to edit these forms within 12 hours of your appointment. If that's the case, then simply bring them with you.




When is payment due?


For In-Office appointments, payment is due at time of service. You may be asked to reserve your appointment by providing a valid credit card number. You may choose to pay in advance at the time of scheduling or by using the "Pay for Appointment" link in your confirmation and reminder emails. You can also pay in person at the time of your appointment. For Distance Healing, payment is due at the time of scheduling.




What steps are you taking to keep your office clean?


Hand sanitizer is provided by the front door in the lobby, as well as in the treatment room. At the beginning and end of each day, and after each client, the following standard procedures are followed:

  • All common touch surfaces are cleaned with disinfectant*. This includes door handles, light switches, countertops, etc.
  • The massage table, face rest, and all bolsters/pillows are cleaned with disinfectant*.
  • All used linens (sheets, mattress protector, towels, blankets, therapist's apron) are placed in a closed laundry bin and replaced. Used linens are washed at the end of each day per CDC guidelines.
  • Bathroom surfaces (including light switch, door handle, faucet handle, toilet seat and handle) are all cleaned with disinfectant* after each use.
*All disinfectants and other cleaning agents used are EPA certified.




Do I have to wear a face mask?


To help curb the spread of COVID19, the CDC recommends everyone, both client and therapist, wear a face mask while in the office and during treatment. If you do not have one, either a reusable cloth mask or a single-use surgical mask, whichever is available at the time, will be provided for you while you are in the office. Some people have real difficulty wearing a mask. For these individuals, I recommend taking advantage of the services available through distance healing. These services, like Jin Shin Jyutsu, have been shown to provide relief from pain and other symptoms just as effectively through distance healing as they are in-person.




Do you offer any discounts?


I offer package deals as well as subscription plans. To view these options, as well as available Gift Certificates, click here.




What types of payment are accepted?


For online payments, all major credit cards are accepted. For payments in person, cash and all major credit cards are accepted.





Massage & Bodywork

No pain, no gain? No way!


Massage does not have to hurt to help! If you experience any pain or discomfort during the session, please let me know immediately so I can adjust the pressure to your level of comfort. Too much pressure can cause a muscle to spasm in order to protect itself. It can also activate the sympathetic nervous system, which is counterproductive to treatment. For this reason, it is better to ease into a muscle, allowing it to relax, rather than forcing into it. I use a 1-3 pressure scale. 1 - "That pressure is fine, but more is good too" 2 - "That pressure is perfect." 3 - "That's starting to feel painful" Typically, maintaining a pressure level of 1 or 2 is more effective.




Is draping required?


Massage therapy is solely therapeutic in nature. Georgia law is very clear with regard to massage therapy. For traditional massage modalities which require the client to remove their clothing, draping is a legal requirement. A top sheet will be used at all times during these sessions. Only the muscles being addressed will be uncovered. I specialize in Medical Massage which allows the client to remain fully clothed, preferably in loose fitting or comfortable athletic attire. In this case, or in the case of chair massage, draping is not necessary.​ Recipients of Jin Shin Jyutsu, Reflexology, or Reiki sessions remain fully clothed, except for shoes, so draping is not required for these services.




How should I prepare for my session?


It is best to be sufficiently hydrated prior to your massage so your muscles will accept the work more readily. There is a restroom onsite to use before your session begins. *Don't just drink a lot of water right before your session. Instead, increase your water intake in the days leading up to your massage.




Do you accept insurance?


I do not accept health insurance at this time. For massage services, I can provide you with a detailed report of what we worked on as well as an invoice for your session. Some insurance companies may accept this and provide reimbursement directly to you, however I cannot make any guarantees.




Am I supposed to tip you?


Tipping is always appreciated but never expected. On average, clients tip about $10-$20 per hour. Others choose not to tip because they see it more as a healthcare expense. Either option is appropriate.




What should I wear?


For Jin Shin Jyutsu, Reiki, and Reflexology, where comfortable clothing so you can relax during your session. For Medical Massage, loose-fitting or athletic attire is best. For traditional massage, which involves being draped with a sheet and blanket, you are asked to undress to your comfort level. For most clients this means keeping their underwear on. For all sessions, a face mask is required at this time.





Energy Healing Services

How should I prepare for my session?


A good night's sleep and adequate hydration are important. Make sure you drink plenty of water leading up to your appointment, and have water available to drink during your session. This will allow your body to more easily process the release of any imbalances found.




What is "processing"?


Processing occurs after any kind of energy healing session. This is the healing period in which your body is adjusting to the shifts that occured during your session. With Code Work, that shift is due to energetic imbalances being released. For Jin Shin Jyutsu or Reiki, your energy body becomes more aligned. In boht cases, your body has to get used to this new state. This process usually lasts about 1-3 days. The vast majority of the time, this processing happens in the background without your conscious awareness. Occasionally (less than 20% of the time), there may be some symptoms that manifest physically. These may include headache, nausea, sleep disturbances like insomnia or vivid dreams, or emotional ups and downs. It all depends on what was released, what's currently going on with your body, your stress levels, and other external factors. Do not look for these symptoms to manifest, but if they do, please know they will typically subside within 24-48 hours. You can make the processing period easier by getting extra sleep the night before, drinking a lot of pure water, and avoiding stressful situations. Even if processing is heavier and more uncomfortable, you will likely feel much better once it passes.





Distance Healing Sessions

How should I prepare for my session?


A good night's sleep and adequate hydration are important. Make sure you drink plenty of water leading up to your appointment, and have water available to drink during your session. This will allow your body to more easily process the release of any imbalances found.




What communication options do you use?


Distance Energy Healing sessions are done via Zoom, Phone, or Email. You can select your preferred method when you schedule your appointment online.




Timing for Live Distance Sessions


If you selected Email, no further communication action is required on your part. It is recommended that you find a quiet space where you can be comfortable and undisturbed for the duration of your session. You will receive an email at the end with a report of what was done. If you selected Phone, Kristian will call the number you provided at the scheduled time. Please be ready and in a quiet place where you can be undisturbed during your session. If you selected Zoom, you must be ready to join the meeting at the scheduled time. The link will be provided in all confirmation and reminder emails. *If this is your first time using Zoom, please allow yourself enough time to download the free app before your session is scheduled to begin. For either Phone or Zoom, please be punctual in order to guarantee you get the full benefit of the time you've reserved. Delays of more than 15 minutes will result in the session being cancelled and marked as a No-Show.




What services can be completed through distance healing?


Reiki, Jin Shin Jyutsu, and any Code Work (Emotion Code, Body Code, Anahata Codes) can be done from any distance.




How does distance healing work?


Think of it this way, electricity, cell phones, radio, TV and internet all use energy frequencies we can’t see in order to function. All of these have to be tuned to the particular frequency they operate at in order to work. Distance Healing works the same way. Energy is tuned to the person it is being sent to and will flow through the energy currents that exist naturally all around us, just like a phone or wifi signal. Because distance is no obstacle, this healing energy can be sent anywhere in the world, with results as effective as in-person sessions.





In-Office Sessions

Where are you located?


My office is located inside Coweta Wellness Collective: 37 Calumet Pkwy, Building G, Suite 101 Newnan, GA 30263 Coweta Wellness Collective is located in the Calumet Business Park located off Millard Farmer Industrial Blvd. We are located in the back lower level of Building G. Gentle Dentistry is in the front of Building G. We have directional yard signs once you are in the business park. Beginning in November, I will be moving my practice to a home office in Newnan, located in a small subdivision off Lower Fayetteville Rd near Sharpsburg McCullum Rd. The exact street address and directions will be included in all appointment confirmation and reminder emails.




Appointment Timing


Please be prompt to ensure you receive the full benefit of the time you've reserved. Late arrivals may result in the length of your session being shortened to accommodate those who have reserved time after you. Arriving 15 minutes past the scheduled time may result in your appointment being cancelled and marked as a No-Show. If this is your first session, please arrive a few minutes early to fill out a brief intake and consent form. You can save time by downloading and bringing the completed form with you.




What are your hours?


My standard hours are Tuesday - Friday: 11am to 6pm Saturday: 11am to 3pm All sessions are BY APPOINTMENT ONLY. No walk-ins will be accepted.





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Disclaimer: Products offered and Services provided, whether in person or by proxy, are not a substitute for medical care.  Information provided on this website is not intended as medical advice and should not be used for medical diagnosis or treatment.  Neither Kristian nor Vitality Wellness by Kris, LLC make any claims as to healing or recovery from any service and no guarantee is made towards validity.  Information provided is not intended to create any physician-patient relationship, nor should it be considered a replacement for consultation with a healthcare professional.  If you have questions or concerns about your health, please contact your healthcare provider.